Credit card -- Fees or interest -- Complaint #9766275
Synchrony Financial Credit Card Fee Dispute Resolved with Non-Monetary Relief
Complaint Overview
Complaint ID: 9766275
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: New Jersey
ZIP Code: 07460
Date Received: 2024-07-31T12:00:00-05:00
Date Sent to Company: 2024-08-12T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: low
The complaint was resolved with non-monetary relief, indicating the issue was likely minor or addressed through means other than a direct financial payout.
Consumer Sentiment: neutral
Topics: Credit card fees, Synchrony Financial, Consumer dispute
AI Analysis
CFPB complaint 9766275 was filed against SYNCHRONY FINANCIAL regarding Credit card (General-purpose credit card or charge card), specifically about "Fees or interest". A New Jersey consumer reported an issue with fees on their Synchrony Financial general-purpose credit card, which was closed with non-monetary relief. The complaint was received on July 31, 2024 from New Jersey. The company responded with "Closed with non-monetary relief".
What You Should Do -- Consumer Action Plan
Consumers facing fee disputes should clearly document all charges and communications with the credit card issuer and be prepared to negotiate for non-monetary resolutions if applicable.
Legal Context & Consumer Protection Laws
Credit card companies must adhere to regulations regarding fee disclosures and dispute resolution processes, as outlined by consumer protection laws.
Regulatory Insight
This case highlights the importance of clear fee structures and transparent communication from credit card issuers to prevent consumer disputes.
Resolution Likelihood
likely
State-Specific Consumer Protections
In New Jersey, consumers have access to state-level consumer protection agencies that can assist with financial disputes.
Industry Comparison
Fee disputes are common in the credit card industry, with resolutions often depending on the specific terms of service and the nature of the fee.
Related Issues
Frequently Asked Questions
What is CFPB complaint 9766275 about?
CFPB complaint 9766275 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Fees or interest", specifically "Problem with fees". This complaint was filed against SYNCHRONY FINANCIAL on July 31, 2024.
Which company is complaint 9766275 filed against?
Complaint 9766275 was filed against SYNCHRONY FINANCIAL. You can view all complaints against this company on their profile page at /company/synchrony-financial.
What was the company's response to complaint 9766275?
SYNCHRONY FINANCIAL responded with "Closed with non-monetary relief". The response was marked as timely by the CFPB.
When was complaint 9766275 filed?
Complaint 9766275 was received by the CFPB on July 31, 2024. It was sent to SYNCHRONY FINANCIAL on August 12, 2024.
What state was complaint 9766275 filed from?
Complaint 9766275 was filed from New Jersey. You can view all complaints from this state at /state/NJ.
Was the consumer satisfied with the resolution of complaint 9766275?
Dispute information is not available for complaint 9766275.
What product category is complaint 9766275 about?
Complaint 9766275 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 9766275 submitted?
Complaint 9766275 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 9766275?
Credit card companies must adhere to regulations regarding fee disclosures and dispute resolution processes, as outlined by consumer protection laws. This relates to a Credit card complaint against SYNCHRONY FINANCIAL involving "Fees or interest".
How likely is complaint 9766275 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with non-monetary relief". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 9766275?
This complaint is rated as low risk. The complaint was resolved with non-monetary relief, indicating the issue was likely minor or addressed through means other than a direct financial payout.
What regulatory actions apply to complaint 9766275?
This case highlights the importance of clear fee structures and transparent communication from credit card issuers to prevent consumer disputes. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 9766275?
Consumers facing fee disputes should clearly document all charges and communications with the credit card issuer and be prepared to negotiate for non-monetary resolutions if applicable.
Are there state-specific protections for complaint 9766275?
In New Jersey, consumers have access to state-level consumer protection agencies that can assist with financial disputes. This complaint was filed from New Jersey.
How does complaint 9766275 compare to industry norms?
Fee disputes are common in the credit card industry, with resolutions often depending on the specific terms of service and the nature of the fee.
What constitutes 'non-monetary relief' in credit card fee disputes?
Non-monetary relief can include actions like waiving a fee, correcting an account error, providing a statement credit, or adjusting terms, rather than a direct cash refund.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.