Checking or savings account -- Managing an account -- Complaint #9755294
Complaint Overview
Complaint ID: 9755294
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: New Mexico
ZIP Code: 87109
Date Received: 2024-08-08T12:00:00-05:00
Date Sent to Company: 2024-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Sunday, XXXX XXXX, XXXX, I made an electronic transfer from my XXXX XXXX XXXX XXXX checking account, ( Do you have to have the account number? ) in the amount of {$310.00} to my checking account at Chase Bank. XXXX received the electronic transfer on Monday, XX/XX/XXXX, but failed to post the transfer until Thursday, XX/XX/XXXX. Chase was holding my electronic transfer for longer than was necessary, and for longer than their own policy says. I spoke with XXXX different Chase employees about releasing the hold on Wednesday, but the Chase employees all refused to help me. Each of them told me that some different department handles that. It's not my problem, and to " Live with it. '' I am closing all of my Chase accounts because of this. It's probably illegal to hold electronic transfers for more than XXXX business days.
Frequently Asked Questions
What is Complaint #9755294 about?
Complaint #9755294 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.