Prepaid card -- Problem with a purchase or transfer -- Complaint #9755205
Complaint Overview
Complaint ID: 9755205
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: California
ZIP Code: 94509
Date Received: 2024-08-08T12:00:00-05:00
Date Sent to Company: 2024-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My government benefits where compromised and stolen I have been locked out of the XXXX website due to a password change and my account balance was XXXX when I was able to get into it. I am a victim of identity theft and despite me reporting that and documentation to Bank of America the denied my claims due to funds being withdrawn after deposits. It is statistically known that individuals committing fraud would typically withdraw funds immediately after they become available. Therefore, the fact that funds were withdrawn shortly after a deposit should not be a reason to deny my claim. I have not authorized these transactions, and I firmly believe that the funds were fraudulently taken.
Frequently Asked Questions
What is Complaint #9755205 about?
Complaint #9755205 was filed against Bank Of America, National Association regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-08-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.