Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #9741844
Complaint Overview
Complaint ID: 9741844
Company: Synchrony Financial
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Oregon
ZIP Code: 97603
Date Received: 2024-08-07T12:00:00-05:00
Date Sent to Company: 2024-08-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried to use the card for a store purchase and it declined so I called support to find out why the card was not working. Support stated they had closed the account for being 90 days behind on payments and he said I had a credit for over payment. The XXXX payments were XXXX and the other payment of XXXX. He offered to send a check. I asked for documents showing how account became delinquent and he argued that it was my fault the account was closed and then hung up on me. They refused to provide documentation.
Frequently Asked Questions
What is Complaint #9741844 about?
Complaint #9741844 was filed against Synchrony Financial regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-08-07T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.