Prepaid card -- Trouble using the card -- Complaint #9730024
Complaint Overview
Complaint ID: 9730024
Company: Comerica
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: West Virginia
ZIP Code: XXXXX
Date Received: 2024-08-06T12:00:00-05:00
Date Sent to Company: 2024-08-06T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I'm an American citizen presently residing in the XXXX since XXXX of XXXX. I have received my social security payments on my direct express card ever since I've been here. My latest deposit from social security was deposited onto my direct express card on XX/XX/XXXX, but my card has been locked by direct express ( Comerica bank ). Since XX/XX/XXXX I've made over 50 phonecalls to direct express, answered scores of security questions, passed two identity checks, and have been told several times that they have unlocked my card. But when I try to use it, I find that it's still locked.
Frequently Asked Questions
What is Complaint #9730024 about?
Complaint #9730024 was filed against Comerica regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-08-06T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.