Credit card -- Credit monitoring or identity theft protection services -- Complaint #9729272
Complaint Overview
Complaint ID: 9729272
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem with product or service terms changing
State: South Carolina
ZIP Code: 290XX
Date Received: 2024-08-06T12:00:00-05:00
Date Sent to Company: 2024-08-06T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, met with a Bank of America agent to gain access to my mother 's banking accounts as the acting power of attorney, with a durable financial power of attorney signed and notarized on XX/XX/XXXX. My XXXX is in a long term XXXX XXXX, admitted late XXXX of XXXX. I was told I would need a letter from the facility stating she is unable to manage her finances. She is in a progressed state of XXXX. I did not have that statement. As her checking, savings and credit card accounts are all with BofA, I asked about cancelling her credit card and if there was anyway interest could be suspended. I was told I could add my name to her account and that would give me the ability to speak with the credit card agents to manage the accounts. I agreed and added myself to the account. I later discovered my credit report is suffering due to it appears as my debt. That was not explained when I added my name to the account. I've worked hard to keep my credit in great shape, now it is dropping due to this. Is this legal? Can I get my information removed from the account? My mother is on XXXX. I try to pay what I can on her debts, but there is never enough left to make the minimum payment.
Frequently Asked Questions
What is Complaint #9729272 about?
Complaint #9729272 was filed against Bank Of America, National Association regarding Credit card specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2024-08-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.