Credit card -- Fees or interest -- Complaint #9685531
Complaint Overview
Complaint ID: 9685531
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: New York
ZIP Code: 10598
Date Received: 2024-08-01T12:00:00-05:00
Date Sent to Company: 2024-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Synchrony Bank ( XXXX XXXX XXXX XXXX XXXX XXXX ) has started to charge {$1.00} per month for paper statements. This is in violation of of XXXX XXXX XXXX XXXX XXXX XXXX XXXX Prohibition of Certain Fees. I had submitted complaint XXXX with XXXX XXXX XXXXXXXX XXXX XXXX who forwarded complaint to Synchrony and informed me that your agency is responsible. No response was received from Synchrony. I also attached a flyer that was included with a recent paper bill.
Frequently Asked Questions
What is Complaint #9685531 about?
Complaint #9685531 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-08-01T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.