Credit card -- Fees or interest -- Complaint #9685415
Complaint Overview
Complaint ID: 9685415
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Louisiana
ZIP Code: 70115
Date Received: 2024-08-01T12:00:00-05:00
Date Sent to Company: 2024-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Re ; Synchrony Bank/ Care Credit Account XXXX I scheduled XXXX payment to post on due date XXXX. it posted on XX/XX/XXXX resulting in fees in the amount of {$8.00}. I scheduled my XXXX payment on XX/XX/XXXX to post XX/XX/XXXX. It is pending as of XX/XX/XXXX. These are electronic payments. All other electronic payments made on XX/XX/XXXX have posted on XXXX. I contacted Synchrony Bank/Care Credit today . I'm not sure if they will remove the XXXX late fee. I was advised no future fees will post.
Frequently Asked Questions
What is Complaint #9685415 about?
Complaint #9685415 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-08-01T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.