Credit card -- Problem with a purchase shown on your statement -- Complaint #9684926
Complaint Overview
Complaint ID: 9684926
Company: Robinhood Markets INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60053
Date Received: 2024-08-01T12:00:00-05:00
Date Sent to Company: 2024-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am honestly shocked from the lack of support and protection that Robinhood Credit Card have for their clients. I want to reiterate that I reported my card as lost or stolen immediately upon discovering the unauthorized transactions. Additionally, I promptly filed a fraud claim with Robinhood, only to be met with the disappointing outcome of a denied claim. The Robinhood investigation team determined that they were unable to substantiate the fraudulent nature of these charges, despite my clear assertion that I did not authorize these transactions. I am extremely disappointed with this decision as I have taken all necessary steps to protect my account and prevent further unauthorized activity. These charges were made without my consent, and I believe that I am being held responsible for a crime that I did not commit. I asked for reversal of the disputed amounts. All that I can say is the day of those charges occur., I was with my newborn at my home. If Robinhood does not see me as a valuable client and can not protect me a fraud then I would like to cancel my account and the last four digits of my social security are XXXX Robinhood CC client protection is basically none!
Frequently Asked Questions
What is Complaint #9684926 about?
Complaint #9684926 was filed against Robinhood Markets INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-01T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.