Credit card -- Getting a credit card -- Complaint #9676729
Complaint Overview
Complaint ID: 9676729
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: California
ZIP Code: 94565
Date Received: 2024-07-31T12:00:00-05:00
Date Sent to Company: 2024-07-31T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XX/XX/XXXX I was informed by XXXX in Fraud that charges had been made at Macys in XXXX CA that amounted in {$1000.00} the change took place on XX/XX/XXXX. I told them it was fraud it was investigated and removed. On XX/XX/XXXX I was contacted by the XXXX XXXX in my area that the XXXX XXXX XXXX needed to contact them ASAP. I was told they had arrested XXXX people in XXXX that had ID my my information but clearly werent me since they were XXXX. XX/XX/XXXX XXXX took place at XXXX. Based on this information security was placed on both cards. XX/XX/XXXX I started receiving calls from Macys so they said they spoke about an an account I had paid off, so I hung up and called back thinking this was another scam. I spoke with XXXX in Fraud and she assured me she would send the issue forward. In became frustrated that I closed the account and asked that only payments being allowed. XX/XX/XXXX I was informed that there had been an account opened in XXXX XXXX XXXX I told them that was not my account and I was assured by XXXX XXXX for XXXX that the matter would be investigated. I gave them the case # XXXX the officer explained that mail was stolen from my mail box and many others in the area.
Frequently Asked Questions
What is Complaint #9676729 about?
Complaint #9676729 was filed against Citibank, N.A. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-07-31T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.