Prepaid card -- Trouble using the card -- Complaint #9659741
Complaint Overview
Complaint ID: 9659741
Company: U.S. Bancorp
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Washington
ZIP Code: 98406
Date Received: 2024-07-26T12:00:00-05:00
Date Sent to Company: 2024-07-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Got a gift card a few years ago ( XXXX or XXXX ), and haven't been able to 'activate ' or use since the numbers of the card and the numbers at the back apparently don't match. Tried filing a report online TWICE, and no, I'm not going to send a copy of my SSN, but the photos of the front and back of the card was sent along with my driver 's license. I got no reply. Tried calling the number on the back - after several tries of being on hold for an average of an hour, when I do finally get someone, the line cuts off, and they don't bother calling back, which makes me think this is a way for them to scam people.
Frequently Asked Questions
What is Complaint #9659741 about?
Complaint #9659741 was filed against U.S. Bancorp regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-07-26T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.