Credit card -- Other features, terms, or problems -- Complaint #9651400
Complaint Overview
Complaint ID: 9651400
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Florida
ZIP Code: 32937
Date Received: 2024-07-29T12:00:00-05:00
Date Sent to Company: 2024-07-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I signed up for Marriot Bonvoy Rewards credit card with a sign on bonus of XXXX points if I spent XXXX dollars in 3 months. I spent close to XXXX by the dead line. My dead line date ( I called several times to confirm ) was XX/XX/2024. I was told by their customer team that I was eligible for the sign on bonus I just needed to wait until XX/XX/XXXX to get them applied to my account. I called today to find out why they weren't applied and was told I was ineligible because I didn't meet the spending requirement. Attached is my activity for this card.
Frequently Asked Questions
What is Complaint #9651400 about?
Complaint #9651400 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-07-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.