Credit card -- Problem when making payments -- Complaint #9639070
Complaint Overview
Complaint ID: 9639070
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Illinois
ZIP Code: 600XX
Date Received: 2024-07-28T12:00:00-05:00
Date Sent to Company: 2024-07-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I set up my Macys account to automatically pay the minimum due. The first two payments were fine but then they started withdrawing XXXX payments a month and not crediting these payments to my Macys account. ( see page 3 for a list of dates and payments ) I first called and disputed the charges in XXXX. They asked me to send them a copy of my bank statement. I first faxed and then mailed it. I received an call after that. First they asked me to get an ach report on these payments. I called my bank ( chase ) and was told only the requesting bank can supply that. Which would be Macys or Citibank. So I called Macys and was told I needed a transmittal report. I called chase and they had never heard of such a report and had no further information they could provide me to give Macys. They said my bank statement should be all they need. There has been XXXX payments withdrawn from my checking account that were never credited to my Macys account totaling over {$270.00}. I have spent 5 months jumping through hoops for macys only to have my dispute claims repeatedly closed with no resolution! I just received a voicemail from Macys asking me to provide them with the information on where this money went! How can I possibly provide them with information the only have access to?
Frequently Asked Questions
What is Complaint #9639070 about?
Complaint #9639070 was filed against Citibank, N.A. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-07-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.