Checking or savings account -- Opening an account -- Complaint #9629880
Complaint Overview
Complaint ID: 9629880
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: New Jersey
ZIP Code: 07306
Date Received: 2024-07-26T12:00:00-05:00
Date Sent to Company: 2024-07-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/year>, I chose to open a XXXX XXXX Bank of America ( BoA ) Checking account, as it had {$200.00} bonus for opening a XXXX XXXX account. The offer expires XX/XX/year>. The teller at the bank branch in XXXX XXXX, XXXX applied a promo code for this offer while she was creating the account with me.I chose BoA as I had my other accounts here.Basically every bank like XXXX, XXXX etc including BoA was offering some kind of bonus when you open a XXXXXXXX XXXX account. After waiting sufficient time I called the customer service to inquire about the bonus and I was told it is denied that I am not eligible.But they fail to explain what eligibility I did not pass. I asked like what part in your process decided that I am not eligible when I fulfilled all the requirements, they could not answer and kept saying conflicting answers, the promo was not there, in your area is is not eligible and then finally you are somehow not eligible. I showed the offer on their promotions webpage XXXX XXXX XXXXXXXX but they has no clue why my case was denied. I want to complain that they are not honoring their offer of {$200.00} when opening first time XXXX XXXX account. Please let me know if you need any more information. Thanks XXXX
Frequently Asked Questions
What is Complaint #9629880 about?
Complaint #9629880 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-07-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.