Credit card -- Fees or interest -- Complaint #9597602
Complaint Overview
Complaint ID: 9597602
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Florida
ZIP Code: 32082
Date Received: 2024-07-23T12:00:00-05:00
Date Sent to Company: 2024-07-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase Bank closed all of my Credit Card accounts... XXXX were business cards and XXXX was a personal XXXX XXXX. This concern and issue is on personal Card in which I was assessed a fee, I paid a fee and the Account was closed by the Bank ( no reason given when I called to inquire ). All they said was it is Bank Policy and we can not share any additional details. The Bank charged a {$550.00} annual fee for this XXXX XXXX in XX/XX/2023 and XXXX months later closed this account without a reason ... and they kept the full fee! How is this right and legal? Open a card, charge a fee, the fee is paid in full by the customer, and then you close the account a few months later and keep the full fee. Sounds like a dishonest business model. Can a Bank charge and collect a credit card annual fee and then close the Account a few months later ( with no reason given aside from the fact that they can do whatever they want to ) ... and keep the full annual fee? This needs a CFPB review ... and JPMC Chase should be required to process at least a partial refund of card fees paid. My credit card was not delinquent, I had a XXXX balance, and my XXXX score is XXXX. And I never have had a late payment with Chase ( or anyone else ). Ever! I have called the Bank several times in good faith... and their team is not helpful in resolving the situation. Hence my turn to the CFPB process.
Frequently Asked Questions
What is Complaint #9597602 about?
Complaint #9597602 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-07-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.