Credit card -- Problem with a purchase shown on your statement -- Complaint #9597588
Complaint Overview
Complaint ID: 9597588
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 132XX
Date Received: 2024-07-23T12:00:00-05:00
Date Sent to Company: 2024-07-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone took cash at a chase ATM from my Bank of America credit card. I suspect that my card was hacked and that the person who took the money was able to get my PIN code. I already talked to the bank that I was not allowing this withdrawal because we never withdrawal cash advance from a credit card and nobody else knows the PIN code. Therefore, someone had to hack my credit card probably with those hidden credit card readers that are everywhere now a day. I had to complain three times already about this to my bank but they say that the withdrawal was legal because they had the PIN code. However, I do not agree with this assessment because I am 100 % sure that my PIN code was hacked from my credit card.
Frequently Asked Questions
What is Complaint #9597588 about?
Complaint #9597588 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-07-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.