Credit card -- Problem with a purchase shown on your statement -- Complaint #9597067
Complaint Overview
Complaint ID: 9597067
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Washington
ZIP Code: 98275
Date Received: 2024-07-23T12:00:00-05:00
Date Sent to Company: 2024-07-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX XXXX charges occurred on my Bank of America Credit card in South Carolina convenience stores and a XXXX supply store. Below are the charges and locations. XXXX charge : {$150.00} @ XXXX XXXX XXXX XXXX XXXX charge : {$81.00} @ XXXX XXXX XXXXXXXX convenience store XXXX charge : {$17.00} @ XXXX XXXX XXXXXXXX convenience store XXXX charge : {$11.00} @ XXXX Supply store I have filed XXXX fraud claims. When I first became aware of the charges I filed a fraud claim with Bank of America and it was declined back in XXXX. I recently filed a fraud claim with XXXX and found out on XX/XX/XXXX that this claim was denied again. I would like to also mention that I had never used this credit card and I have never been to South Carolina. I also am a bald man and do not shop at XXXX supply stores.
Frequently Asked Questions
What is Complaint #9597067 about?
Complaint #9597067 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-07-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.