Credit card -- Other features, terms, or problems -- Complaint #9596662
Complaint Overview
Complaint ID: 9596662
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Arizona
ZIP Code: 856XX
Date Received: 2024-07-23T12:00:00-05:00
Date Sent to Company: 2024-07-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XXXX, I booked a reservation at an XXXX beginning on XX/XX/year>. On reviewing my credit card activity, I saw that the XXXX was miscategorized in a real estate category instead of home share. Furthermore, I was only given XXXX points instead of the XXXX travel points I had gotten from numerous other airbnbs with the same card. It's also well advertised and within the card member agreement that the Chase Sapphire preferred card receives XXXX for XXXX stays.
Frequently Asked Questions
What is Complaint #9596662 about?
Complaint #9596662 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-07-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.