Checking or savings account -- Managing an account -- Complaint #9585424
Complaint Overview
Complaint ID: 9585424
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New Jersey
ZIP Code: 07302
Date Received: 2024-07-22T12:00:00-05:00
Date Sent to Company: 2024-07-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I created my Marcus by Goldman Sachs online savings account XX/XX/year>, and deposited my money to the account over the past year. When I tried to transfer money out XXXX XXXX XXXX XXXX XXXX earlier this month ( around XX/XX/XXXX ), the transfer didn't go through and was reversed on XX/XX/XXXX. They called me XX/XX/XXXX and I missed the call. When I called them back at customer service, they said they couldn't verify my phone number. They said based on their database, my phone number is not under my name, and they asked me to verify with XXXX XXXX XXXX. Then I said it was them who made the call first, and they said they didn't know what happened. I've never had any problem with my phone number because this is my number, and all my IDs, banks, work, insurance, address are using this phone number with no issue. I verified with XXXX XXXX XXXX that I am the owner of the phone number. I called Marcus back XX/XX/XXXX, they said they still couldn't verify my number. On the same day, I received a data privacy alert from XXXX XXXX XXXX, saying that " we learned some of your data was illegally downloaded. We have no current indication your data has been publicly posted/misused. The data includes the phone numbers of your calls and texts but not the content of your calls/texts. '' I am extremely concerned of my privacy and my money ( almost all my life savings ) at Marcus. On XX/XX/XXXX my account was locked. Now I couldn't access my online savings account at all and have zero knowledge into what is going on. They said that I need to wait for XXXX business days for them to call me for next steps of verification, and need to wait for more time to unlock my account. No clear instructions and timeline were provided. I called XX/XX/XXXX, and no updates were provided. This is the worse experience I've ever had with any banks, and I don't know what to do. Thank you so much for looking into my case. I feel helpless, and also discriminated when they keep asking if I have a sister or brother or parent who can verify me or otherwise I couldn't be verified.
Frequently Asked Questions
What is Complaint #9585424 about?
Complaint #9585424 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-07-22T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.