Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #9584812
Complaint Overview
Complaint ID: 9584812
Company: Citibank, N.A.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Connecticut
ZIP Code: 068XX
Date Received: 2024-07-22T12:00:00-05:00
Date Sent to Company: 2024-07-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I saw that an unauthorized credit card account had been opened with Citibank/Citicard , using an address where I've never lived. I have been able to file a dispute with XXXX regarding the fraudulently opened credit card, but they tell me they can not remove the incorrect address ( where I've never lived ) until Citibank tells them to, since it was Citibank which provided this information. I called Citibank and asked them to remove the address from my credit report since I've never lived there, and it was due to their negligence that the address is there in my report ; they said that I needed to mail or fax a letter to them containing basically all of my personal information ( e.g. correct address, date of birth, Social Security number, phone number etc ), but I am NOT comfortable sending that information out. They need to remove the information at once, before it is used again to commit fraud. I have attached a copy of the report I made at identitytheft.gov.
Frequently Asked Questions
What is Complaint #9584812 about?
Complaint #9584812 was filed against Citibank, N.A. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-07-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.