Credit card -- Closing your account -- Complaint #9574916
Complaint Overview
Complaint ID: 9574916
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Pennsylvania
ZIP Code: 18901
Date Received: 2024-07-21T12:00:00-05:00
Date Sent to Company: 2024-07-21T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have attached a letter from Macy 's -- -- I cancelled by card with them a long time ago. They state it was a Macy/AmEx card . I do not have any info about the card due the length of time except that the card # ended in XXXX. This is from the letter I sent to the XXXX XXXX XXXX and Macy 's. XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Subject : Complaint : Macys Credit Card ( my name ), Card # ending in XXXX Dear Sir or Madam : Enclosed is a copy of a letter I received from Macys dated XX/XX/XXXX about a credit card that I cancelled a long time ago. Apparently they have split from XXXX and are providing their customers with a replacement Macys card. I DO NOT HAVE AN ACTIVE MACYs card nor did I request a new one. They acknowledge in the letter that my account was previously closed. I was very upset by this and called. I was told that this letter was sent in error, that they had a lot of complaints and that a new card was NOT being issued. A CARD WAS RECEIVED THE NEXT DAY. This reminds me of the gigantic scam perpetrated by XXXX XXXXXXXX XXXX Macys has no right to open a credit account in my name without my express permission. I would imagine this misuse of my personal info ( that they kept since I cancelled over 5 years ago ) in is violation of the Patriot Act? Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Macys XXXX : Consumer Financial Protection Bureau
Frequently Asked Questions
What is Complaint #9574916 about?
Complaint #9574916 was filed against Citibank, N.A. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-07-21T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.