Prepaid card -- Unexpected or other fees -- Complaint #9554694
Complaint Overview
Complaint ID: 9554694
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Unexpected or other fees
State: California
ZIP Code: 92201
Date Received: 2024-07-18T12:00:00-05:00
Date Sent to Company: 2024-07-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX General Delivery XXXX XXXX XXXX XXXX CA XXXX Bank of America XXXX XXXX XXXX XXXX XXXX XXXX XXXXClaim number XXXX claim amount {$100.00} Dispute transactions : XXXX transactions to XXXX and XXXX XXXX service that posted in error and should not be charged to my card. Complaint : the negative balance of my account is- {$100.00} and is a financial injury from the claim research worker decision to deny my claim for the missing information that is the fault of the claims workers initial notation describing the transactions being disputed might be missing or not done by the claims worker. The claims was denied for not looking for a statement that described the transactions as an unauthorized debit transaction it should not have been denied. The temporary credit should not have been reversed charging my account for the temporary credit. I want the resolved claim to be done to return the funds that will repay the temporary credit. Please resolve the claim in my favor right away with the payment payment of {$100.00}.
Frequently Asked Questions
What is Complaint #9554694 about?
Complaint #9554694 was filed against Bank Of America, National Association regarding Prepaid card specifically about Unexpected or other fees. It was received by the CFPB on 2024-07-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.