Credit card -- Trouble using your card -- Complaint #9531219
Complaint Overview
Complaint ID: 9531219
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Indiana
ZIP Code: 46227
Date Received: 2024-07-16T12:00:00-05:00
Date Sent to Company: 2024-07-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have Citi credit cards. I opened a Citi savings account to pay down those credit cards. I deposited XXXX {$2000.00} checks from XXXX into that savings account. I began making payments from that savings account on those credit cards. I had autopay scheduled on at least XXXX of the credit cards. Citi then proceeded to summarily cancel the autopay function, close the savings account, charge the savings account for the autopayment, tell me the payment failed, and then tell me repeatedly I have a past due payment. I have received random letters from Citi. I have called them each time I receive a letter - either electronically or by U.S. Post. Each time, I have documented the conversation with Citi. Each time I get walked in circles with nothing to show for it except clearly understanding my voice does not matter. They are going to do whatever the XXXX they want to do. I have sent so much documentation only to have received a piece of mail from you yesterday saying you could not go through with a complaint against them. Then the rest of the mail said here is how to file a complaint. How about you do it right the first time?
Frequently Asked Questions
What is Complaint #9531219 about?
Complaint #9531219 was filed against Citibank, N.A. regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-07-16T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.