Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9490526
Complaint Overview
Complaint ID: 9490526
Company: Citibank, N.A.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: California
ZIP Code: 95112
Date Received: 2024-07-11T12:00:00-05:00
Date Sent to Company: 2024-07-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted an initial freeze on all three credit bureaus on XX/XX/XXXX. However, XXXX is not cooperating with my request to block these hard inquiries. I have reached out to the companies that attempted to access my credit report, but they have denied my requests. Additionally, I have been receiving mail from these companies about pre-approved credit cards. I have called the following companies to understand why someone is trying to access my account. I also requested that they inform the credit bureaus that I did not apply for any credit cards. Below are the companies under hard inquiries that must be removed from my XXXX Credit Report. XXXX XXXX - XX/XX/XXXX & XX/XX/XXXX & XX/XX/XXXX XXXX XXXX - XX/XX/XXXX CitiBank ( Best Buy ) - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX & XX/XX/XXXX
Frequently Asked Questions
What is Complaint #9490526 about?
Complaint #9490526 was filed against Citibank, N.A. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-07-11T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.