Checking or savings account -- Closing an account -- Complaint #9476547
Complaint Overview
Complaint ID: 9476547
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 108XX
Date Received: 2024-07-10T12:00:00-05:00
Date Sent to Company: 2024-07-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Marcus at Goldman Sachs arbitrarily closed my savings account. They are allowed to do this but it would, have been nice to be given a reason. However, my balance of over {$26000.00} should have been sent back to me immediately. It now more than five weeks since the account was closed and I still have not received the cash despite three calls to their customer service.
Frequently Asked Questions
What is Complaint #9476547 about?
Complaint #9476547 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-07-10T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.