Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #9448771
Complaint Overview
Complaint ID: 9448771
Company: Fidelity National Information Services, INC. (Fnis)
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 76248
Date Received: 2024-07-06T12:00:00-05:00
Date Sent to Company: 2024-07-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an account with XXXX and 10 days later, I applied for another account. Before doing so, I spoke to two people who said that there wouldn't be another Chex inquiry since the first account was recently opened. However, there was another inquiry for the XXXX account. I contacted both Chex and XXXX and XXXX said that they're unable to remove it themselves. They suggested that I contact Chex. The attached chat confirms that the XXXX rep told me, " the chex inquiry is good for 30 days. After 30 days we will have to do another one. '' When I contacted Chex about this, I explained and the rep confirmed that it shouldn't be on my report if they said that they wouldn't do another inquiry. However, after their investigation, it was deemed valid. Either Chex didn't reach out to XXXX or XXXX didn't look into the issue. I contacted Chex again and their notice said that my claim was " is considered frivolous or irrelevant. ''
Frequently Asked Questions
What is Complaint #9448771 about?
Complaint #9448771 was filed against Fidelity National Information Services, INC. (Fnis) regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2024-07-06T12:00:00-05:00.
How did Fidelity National Information Services, INC. (Fnis) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Fidelity National Information Services, INC. (Fnis)?
Yes, visit the Fidelity National Information Services, INC. (Fnis) company profile at readthecomplaint.com/company/fidelity-national-information-services-inc-fnis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.