Credit card -- Problem with a purchase shown on your statement -- Complaint #9444768
Complaint Overview
Complaint ID: 9444768
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Pennsylvania
ZIP Code: 19018
Date Received: 2024-07-07T12:00:00-05:00
Date Sent to Company: 2024-07-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I disputed a charge with this credit merchant, and it was reversed but soon after the charge was placed back on my account. Without proper communication and evidence. Below is the letter I wrote to the creditor Chase XXXX XXXX different times starting on XX/XX/year>. I am writing to dispute a charge on my credit card issued by XXXX XXXX XXXX, which was not authorized. The charge in question appeared on my statement dated XX/XX/year>, in the amount of {$2600.00}. While I have authorized previous bills from XXXX XXXX XXXX, I recently discovered unauthorized devices on my plan for which I have been consistently billed without ever receiving the devices. This discovery has led me to scrutinize my statements more closely, revealing the unauthorized charge referenced above. Upon contacting XXXX XXXX XXXX to rectify the situation and report the fraudulent charges, I was dismayed to be informed that because the charges were not reported within a certain timeframe, they were still my responsibility. Despite my repeated attempts to explain the circumstances and emphasize the fraudulent nature of the charges, I have been met with resistance and told that there is nothing that can be done. I find this response unacceptable, as I have always acted responsibly regarding my AT & T account and promptly reported any issues as soon as they came to my attention. It is deeply concerning that XXXX XXXX XXXX is unwilling to acknowledge the fraudulent activity and take appropriate action to rectify the situation. I urge you to thoroughly investigate this matter and provide me with a resolution that is fair and just. I request that the unauthorized charge be immediately reversed, and any associated fees waived. Additionally, I expect AT & T to take measures to ensure that my account is protected from any further unauthorized activity. Please find attached relevant documentation, including my credit card statements and any correspondence with XXXX XXXX XXXX regarding this matter. I expect a prompt response and resolution within [ XXXX XXXX, e.g., 30 days ] days. Thank you for your attention to this urgent matter. I look forward to your prompt response and a satisfactory resolution.
Frequently Asked Questions
What is Complaint #9444768 about?
Complaint #9444768 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-07-07T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.