Payday loan, title loan, personal loan, or advance loan -- Getting a line of credit -- Complaint #9428725
Complaint Overview
Complaint ID: 9428725
Company: Synchrony Financial
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Personal line of credit
Issue: Getting a line of credit
State: Indiana
ZIP Code: 46038
Date Received: 2024-07-04T12:00:00-05:00
Date Sent to Company: 2024-07-04T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to express my deep frustration and disappointment regarding the recent closure of my PayPal Credit account, provisioned by synchrony financial, without prior notice. The account was closed citing two failed payment attempts, despite my timely settlement of dues through an alternative payment channel. synchrony financial asserts that the closure was triggered by two attempts to pay with invalid account details. However, I did not manually enter my account details. PayPal uses XXXX, a third-party service, to link bank checking accounts after authentication. This clearly indicates a technical issue on the part of PayPalXXXX XXXX When I contacted PayPal customer support, I was informed that PayPal Credit accounts are managed by Synchrony Bank, and that PayPal has no control over their decisions. This response is unacceptable. PayPal offers PayPal Credit through its affiliation with XXXX and Synchrony Bank, and any technical issues arising from this partnership should not penalize the customer. I demand that this matter be investigated thoroughly and that my PayPal Credit account be reinstated immediately. The issue was beyond my control and resulted from a technical error within PayPal 's system or its partners. I expect prompt action to rectify this unjust situation.
Frequently Asked Questions
What is Complaint #9428725 about?
Complaint #9428725 was filed against Synchrony Financial regarding Payday loan, title loan, personal loan, or advance loan specifically about Getting a line of credit. It was received by the CFPB on 2024-07-04T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.