Credit card -- Problem with a purchase shown on your statement -- Complaint #9421801
Complaint Overview
Complaint ID: 9421801
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30043
Date Received: 2024-07-03T12:00:00-05:00
Date Sent to Company: 2024-07-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I ordered for XXXX whole slow juicer with macy 's credit card from Macy 's online on XX/XX/scrub>XXXX XXXX XXXX The order was not delivered to me, but Macy 's claims the order was delivered to me. Immediately, I informed Macy 's that the item was not delivered to me. Macy 's said they were going to investigate, after about 2 months Macy 's said the dispute has been resolved and that I must pay the purchase amount. I told Macy 's that I can pay for an item that i did not receive, especially when the amount is over {$500.00}. I have been back and forth with Macy 's on this issue, rather than Macy 's resolving this dispute, Macy 's chose to impose the charge on me, and has gone ahead to report the charges on credit. I believe that Macy 's is trying to bully me to pay the money even when I did not receive the item in question. I suggested to Macy 's to ask the carrier where it left my package. I have been receiving packages from my home address.
Frequently Asked Questions
What is Complaint #9421801 about?
Complaint #9421801 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-07-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.