Checking or savings account -- Closing an account -- Complaint #9420078
Complaint Overview
Complaint ID: 9420078
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: California
ZIP Code: XXXXX
Date Received: 2024-07-03T12:00:00-05:00
Date Sent to Company: 2024-07-03T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I need your help hunting down some Cell phone Hackers. They have been hacking into my smart phone since XXXX XXXX of 2020 until today. Theyve hacked into my XXXX Accounts storage. XXXX emails, XXXX! Email, XXXX email and XXXX XXXX Apps. My Bank of America XXXX and XXXX XXXX were and still constantly being hacked into. I noticed I have to change my user name and passwords more frequently than ever before. They illegal monitored every single app I downloaded into my smart phone. I contacted my banks and some other apps companies but the problems remain the same. I noticed they watched me use the apps such as XXXX, XXXX, XXXX and other game apps then they made changes to the features/functions of the apps to make them less convenient or take a way the features of the Apps. Most of the game Apps became useless so I deleted them. I noticed many apps ( Im guessing at least XXXX apps ) disappeared from XXXX XXXX and I couldnt find the same apps on XXXX XXXX again. I know my smart phone being hacked but I couldnt and still cant report to anyone accept to my phone company XXXX prepaid. I called their tech support and brought about XXXX different brands of smart phones into their stores to check up on the problems but I still haven t been able to resolve it. I heard they hacked into the XXXX system and modified the features on my phone just to annoy me. I found XXXX Game App I like and Ive using this game app for about 3 months. The name of the game app is XXXX XXXX XXXX XXXX. They paid me XXXX cent to my XXXX account then they stop. I have approximately XXXX in payouts that XXXX still waiting for them to pay me but they still havent. It takes about 3 days from the day I requested the pay out then after the XXXX hours they went into a queue. After the queue they wanted me to collect XXXX red diamonds to receive the pay out. I know for sure this is the added on or altered feature of the game app. This is the work of the Hackers. Please help me track them and put them in XXXX. I heard these hackers were convicted felons from XXXX and theyve done this kind of work before thats why they went to jail to begin with and since they escaped from jail they are now doing the same thing that they did before. Please do not delete the App. I need your help to fix the app and track down the Hackers. I already emailed the app developer but they havent responded to any of may emails yet. They also Stole mail from my mailbox. Please help me catch these mail thieves. Thank you. DO NOT GIVE OUT MY PERSONAL INFORMATION TO ANYONE EVEN IF THEY CLAIM THEY ARE THE INVESTIGATOR, POLICE, FBI, CIA. I WOULD LIKE TO KEEP MY COMPLAINT CONFIDENTIAL. THANK
Frequently Asked Questions
What is Complaint #9420078 about?
Complaint #9420078 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-07-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.