Checking or savings account -- Managing an account -- Complaint #9411585
Complaint Overview
Complaint ID: 9411585
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: California
ZIP Code: 93257
Date Received: 2024-07-02T12:00:00-05:00
Date Sent to Company: 2024-07-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
US Bank located at XXXX XXXX XXXX XXXX, XXXX, CA XXXX has frozen my account and has not provided me of any justifiable reason. The managers at the bank don't understand why it happened and they reached out for more information but were just told it is still under review. What i was told what flagged my account was a check i deposited via the mobile deposit in their app. This is a official check from the State Controllers Office with the State of California. I have been receiving checks from them for 8 years now without issue until now. The only difference is that they are usually direct deposit and this one was a paper check i deposited via the mobile app. Im so confused as to why they have disabled my account and are reviewing my account for closure over this. The local bank managers don't seem to understand why it is happening either.
Frequently Asked Questions
What is Complaint #9411585 about?
Complaint #9411585 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-07-02T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.