Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9411370
Complaint Overview
Complaint ID: 9411370
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 956XX
Date Received: 2024-07-02T12:00:00-05:00
Date Sent to Company: 2024-07-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, wire transfer was set in motion to be transferred from my bank, XXXX XXXX XXXX XXXX ( XXXX ), into Chase Bank account XXXX which was for a fraudulent company, XXXX. XXXX hours later, XXXX contacted Chase Bank to stop the transfer. ( XXXX pm XXXX - XXXX - XXXX - XXXX - XXXX ) Chase Bank verified it had not yet been deposited into the fraudulent account shortly after stop was sent. XXXX against XXXX was filed, FTC report XXXX filed, FBI IC3 Complaint against XXXX was filed, Opened case # XXXX with XXXX XXXX XXXX Department. Detective XXXX XXXX, badge # XXXX, XXXX, verified that XXXX is not a legitimate company and this was in fact fraud. XXXX XXXX from both banks communicated over the course of a week, back and forth conversations, and we knew that the transfer had not completed, and on XX/XX/XXXX XXXX received word that Chase Bank allowed the transfer to complete and I would not be receiving the money back. They had been asked to stop the transfer previous to it going through, they were provided many supporting documents to prove that this was fraud, XXXX of it was a police report that verified the fact, and they had still let the scam artists receive the money. Also on XX/XX/XXXX, XXXX submitted another recall to receive the funds back. FTC Report XXXX XXXX against Chase Bank created. FDIC case number XXXX created against Chase Bank. XXXX complaint against JPMorgan Chase.
Frequently Asked Questions
What is Complaint #9411370 about?
Complaint #9411370 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-07-02T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.