Student loan -- Dealing with your lender or servicer -- Complaint #9400216
Complaint Overview
Complaint ID: 9400216
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Florida
ZIP Code: 32771
Date Received: 2024-07-01T12:00:00-05:00
Date Sent to Company: 2024-07-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an email regarding my student loans being transferred from Mohela to XXXX. I was given an email with the date and to sign him with XXXX before the date. The date was XX/XX/year>. It came and went. I can not sign up with XXXX because there is no account on their end. Mohela says that it may take up to 14-90 days for the transfer. Mohela also said the interest on my loans will continue during this time period ( All communication through phone call ). When I asked Mohela for documentation, they said they do not do that and just re-sent me the initial email about the transfer. I have received the same letter repeatedly when asking them questions about interest, transfer duration, etc. Currently, either provider has my information, I can not make payments, I will accrue interest for this time, and am not getting any support from the providers on either side especially when I have never missed a payment and have good standing. I would expect some type of information but nothing. It seems very suspicious when it was forced on me. Seems like Predatory Lending ....?
Frequently Asked Questions
What is Complaint #9400216 about?
Complaint #9400216 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-07-01T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.