Credit card -- Problem with a purchase shown on your statement -- Complaint #9389843
Complaint Overview
Complaint ID: 9389843
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Tennessee
ZIP Code: 38128
Date Received: 2024-06-30T12:00:00-05:00
Date Sent to Company: 2024-06-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Unauthorized Transactions Dispute with Chase Bank To Whom It May Concern, I am writing to file a formal complaint regarding the denial of my unauthorized transactions claim by Chase Bank, which occurred on XX/XX/year>. The claim in question involves trans-actions totaling {$2800.00}, which were made without my authorization and knowledge. I became aware of these unauthorized transactions when I logged in my chase credit card app. Upon reviewing the transactions, I immediately contacted Chase Bank 's customer service to report them as fraudulent. I provided detailed information about the transactions, including the dates, amounts, and merchant names involved. One crucial piece of evidence supporting my claim is that I was not present in Texas, where these transactions purportedly occurred, during the period in question. This fact is substantiated by my Chase checking account records, which clearly indicate my location and the absence of any transactions made in Texas on those dates. Despite providing this evidence and reiterating that I did not authorize these transactions, Chase Bank has denied my claim. They assert that the transactions were legitimate based on their internal investigation, without providing me with any substantial evidence to support their decision. I am deeply concerned about Chase Bank 's handling of my case and the denial of my rightful claim. These unauthorized transactions have caused significant financial distress and inconvenience to me. As a loyal customer of Chase Bank for 4 years, I have always maintained responsible account management and promptly reported any suspicious activities. I am requesting the Consumer Financial Protection Bureau to intervene in this matter and conduct a thorough investigation into Chase Bank 's handling of my unauthorized transactions claim. I believe that the evidence I have provided clearly demonstrates that these transactions were indeed unauthorized and that Chase Bank 's decision to deny my claim is unjustifiable. Enclosed with this letter are copies of my bank statements highlighting my location during the disputed transactions period, as well as correspondence with Chase Bank regarding this matter. I appreciate your prompt attention to this urgent matter and look forward to your assistance in resolving this dispute with Chase Bank. Thank you for your time and consideration. Sincerely,
Frequently Asked Questions
What is Complaint #9389843 about?
Complaint #9389843 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-06-30T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.