Checking or savings account -- Managing an account -- Complaint #9385287
Complaint Overview
Complaint ID: 9385287
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 325XX
Date Received: 2024-06-29T12:00:00-05:00
Date Sent to Company: 2024-06-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year> I opened a checking account with Bank of America. I deposited {$20.00} to fund the account and subsequently had another {$200.00} deposit made from a merchant that same day. On XX/XX/year> I had another deposit of {$560.00} from the same merchant. On XX/XX/year> I deposited my payroll check of $ XXXX my checking account. After depositing the paper check into a Bank of America atm I was notified that the deposit would take up to 10 days to post. I was upset due to the payroll check being legit and having to wait such a long time for my funds to be available. This caused me to be late on numerous bills. I reached out to their customer service department via telephone call on XX/XX/year> in hopes of resolving the issue but was told my payroll check would not post until XX/XX/year>, but was reassured the funds would be available upon that date. On XX/XX/year> my payroll check finally posted to my checking account with Bank of America and showed as available in their mobile banking app. Subsequently, my Bank of America debit card kept declining in grocery stores so I checked my balance at the atm and it showed available funds in the amount is active of {$1700.00} but would not allow me to withdraw funds. I visited a branch office and was advised my debit card is active but my checking account has been frozen due to suspicious activity. I have barely used this account except for a few legit deposits. I am now falling behind on bills and being inconvenienced unjustly. I feel like this may be a XXXX issue, as I am a XXXX male. There has been nothing fraudulent on this account. I was also made to wait XXXX business days for a check to post to my checking account without a single penny being made available, which is in clear violation of FDIC rules.
Frequently Asked Questions
What is Complaint #9385287 about?
Complaint #9385287 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-06-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.