Checking or savings account -- Closing an account -- Complaint #9385286
Complaint Overview
Complaint ID: 9385286
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Colorado
ZIP Code: 814XX
Date Received: 2024-06-29T12:00:00-05:00
Date Sent to Company: 2024-06-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Citi claims that in their XXXX ( I opened my account in XXXX ) " Consumer Deposit Agreement '' they are allowed to restrict my account due to inactivity. I have a copy of the XXXX page " Abbreviated Consumer Deposit Account Agreement '' and there is nothing in the document that references restricting accounts due to inactivity. however, at the bottom of the cover page it states " To review the complete Consumer Deposit Account Agreement applicable to your account, please see citi.com/ ... .... Which is XXXX page document. Buried on page XXXX is the language that Citi is using to justify restricting the account. This is the equivalent of " Fine Print '' which is illegal under the Truth in Lending Act and the Securities Exchange Commission 's disclosure rules.
Frequently Asked Questions
What is Complaint #9385286 about?
Complaint #9385286 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-06-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.