Checking or savings account -- Closing an account -- Complaint #9368769
Complaint Overview
Complaint ID: 9368769
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: South Carolina
ZIP Code: 29625
Date Received: 2024-06-22T12:00:00-05:00
Date Sent to Company: 2024-06-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called on Saturday XXXX to close my accounts. This was a savings and checking account as I didnt want to receive any fees on either. This bank has put a hold on funds till the XXXX of XXXX for a {$100.00} deposit. This is ludicrous business practices as Ive been a customer for over XXXX yrs. I had also tried to deposit a payroll check and was told it would be held a week as well. ( Been direct depositing this companys checks for a year ) .Due to all my deposits being placed on hold I was told by a boa customer service rep I would have to call back on Monday to close the checking account due to the {$100.00} deposit being on hold till the XXXX! They refused to close the checking account and want me to call back Monday where I will be on hold for an hour or longer. I do not have the time to chase these people for an account closure! Close this account and refund my {$100.00} deposit when they get enough interest off of it on the XXXX! It should not be this difficult to close an account. Will never do business with them again.
Frequently Asked Questions
What is Complaint #9368769 about?
Complaint #9368769 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-06-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.