Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #9368749
Complaint Overview
Complaint ID: 9368749
Company: Citibank, N.A.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Confusing or misleading advertising or marketing
State: Washington
ZIP Code: 98116
Date Received: 2024-06-22T12:00:00-05:00
Date Sent to Company: 2024-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Citi XXXX XXXX XXXX XXXX is marketing actively and commented on other banks interest rate in a XXXX group of XXXX audience, I attach the print-screen. 1st with Citi title in social media, who authorized her to speak on behalf of Citi and comment on other banks interest rate, exposed Citi to endless lawsuit risk. 2nd, Citi management, especially when XXXX XXXX was executive, warned loan officers several times that XXXX is unapproved social media, run by a XXXX company. All banks prohibit it. If XXXX is allowed to use it, she gets special favor which is discrimination to other Citi loan officers. XXXX knowingly violated company policy. She shall be terminated. Or I will check with lawyers regarding being discriminated.
Frequently Asked Questions
What is Complaint #9368749 about?
Complaint #9368749 was filed against Citibank, N.A. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-06-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.