Checking or savings account -- Managing an account -- Complaint #9354286
Complaint Overview
Complaint ID: 9354286
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Illinois
ZIP Code: 60630
Date Received: 2024-06-26T12:00:00-05:00
Date Sent to Company: 2024-06-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I walked in chase bank and opened a checking and savings account on XX/XX/year> I had a check in the amount of XXXX dollars from a settlement case I won due to a car accident I asked them to open a savings account and to deposit XXXX in that account and the rest into the checking everything went fine and they said they will be a 7-10 day hold on the funds because of the large amount I said ok thats fine on XX/XX/year> I receive a text message saying there was suspicious activity on my account and to call the XXXX number which I did the representative tell me that chase decided XXXX close my account I asked why she claimed she could give me a reason and that chase doesnt have the obligation to tell their customers the reason and that I signed that in the agreement when I opened the account she then asked me where the check was from I gave her all the information and explained it was from a settlement from a car crash law suit she then said ok so chase will close your accounts it will take up to 10 business days for the account to close then we will send you the money back that will also take up to 10 business days I asked why whats the reason and if I should go to the branch she said no and we can not tell you why now come XX/XX/XXXX I called to get an update on my money they told me they have to verify the contact number of the lawyers office I provided then every phone number my lawyer has contacted me in and they claim that the numbers arent verified and theres no alternative but to get a verified numbers so that chase can legally contact them I asked them if my lawyer can call them I can even put him on three way they claim thats. Or possible and the only way is to get the lawyer number to be verified which his number is clearly public record I dont know why chase is putting me thru this hard ache I have bills to pay and now my credit cards have late fees due to my funds being on hold
Frequently Asked Questions
What is Complaint #9354286 about?
Complaint #9354286 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-06-26T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.