Credit card -- Problem with a purchase shown on your statement -- Complaint #9326506
Complaint Overview
Complaint ID: 9326506
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Illinois
ZIP Code: 60103
Date Received: 2024-06-22T12:00:00-05:00
Date Sent to Company: 2024-06-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Fraudulent charges not allowed by Home Depot - Provided letter stating the I did not use the card or authorize anybody to use it. Sent copy of my driver 's license with signature and copy of police report. See attached word document summarizing dates and who I called.
Frequently Asked Questions
What is Complaint #9326506 about?
Complaint #9326506 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-06-22T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.