Credit card -- Problem when making payments -- Complaint #9326156
Complaint Overview
Complaint ID: 9326156
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: District of Columbia
ZIP Code: 20009
Date Received: 2024-06-22T12:00:00-05:00
Date Sent to Company: 2024-06-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I used the Bank of America app to make a payment on my Bank of America credit card. I received a notification from Bank of America via email that the payment didnt go through, but Bank of America charged me a late fee on my credit payment even though *I* made the payment on time and it was *their* processing issue. I always pay my card on time and dont want a derogatory mark on my credit report, and I shouldnt have to pay the {$39.00} late fee they charged to my account.
Frequently Asked Questions
What is Complaint #9326156 about?
Complaint #9326156 was filed against Bank Of America, National Association regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-06-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.