Checking or savings account -- Closing an account -- Complaint #9326144
Complaint Overview
Complaint ID: 9326144
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Georgia
ZIP Code: 302XX
Date Received: 2024-06-22T12:00:00-05:00
Date Sent to Company: 2024-06-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had a business banking account with Chase. One day I was out trying to use my card and it declined. I called the bank and they informed me my account was restricted and they couldn't tell me why. Later, they said my account would be closing due to reasons that were unknown. My account closed on XX/XX/year>. Chase told me all the remaining funds would be mailed to me within 7-10 business days of account closure. On multiple occasions I was told my check was mailed out on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. Today is XX/XX/XXXX and I was told my check hasn't even been sent out. I requested they send the check to a new address since I never received it. Chase is telling me this is an issue on the back end of the bank and I'm not able to speak to them in regards to this continuous problem. Apparently chase has been lying to me to me this entire time about my check being sent out, it has been two months and I still don't have my funds. I have been severely inconvenienced without my funds and without my account closing with no reason.
Frequently Asked Questions
What is Complaint #9326144 about?
Complaint #9326144 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-06-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.