Student loan -- Dealing with your lender or servicer -- Complaint #9293650
Complaint Overview
Complaint ID: 9293650
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Pennsylvania
ZIP Code: 169XX
Date Received: 2024-06-18T12:00:00-05:00
Date Sent to Company: 2024-06-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I just received two letters from Aidvantage and they are telling me that I am delinquent in my payments but I have never been contacted by them since XXXX. I was then told that another servicer, XXXX, had my loans from XXXX until Aidvantage received them in XXXX of XXXX. The agent said that they had the wrong email address and this was the only way they tried to contact me since XX/XX/XXXX- XX/XX/XXXX. Why were letters not sent for 2 years? Why did you only try to contact me via email when you knew it was being sent back? I'm not paying extra fees for this company 's mistakes. My wife has known her loan servicer since she started taking out loans. Why am I just receiving this information 2 years and a delinquency later? If you want to get technical, 8 years later. Thank you so much, XXXX and Aidvantage for making life even more difficult than it ever needed to be.
Frequently Asked Questions
What is Complaint #9293650 about?
Complaint #9293650 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-06-18T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.