Checking or savings account -- Closing an account -- Complaint #9283618
Complaint Overview
Complaint ID: 9283618
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Texas
ZIP Code: 79423
Date Received: 2024-06-17T12:00:00-05:00
Date Sent to Company: 2024-06-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/year>, we filed a CFPB complaint against USAA for closing our accounts without warning. Since XX/XX/year>, we have been trying to retrieve our money from USAA. As of today, they informed us that we can not access our funds because of the CFPB complaint, and they now need another week to review our account.
Frequently Asked Questions
What is Complaint #9283618 about?
Complaint #9283618 was filed against United Services Automobile Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-06-17T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.