United Services Automobile Association -- Consumer Complaint Report & Risk Analysis
USAA Faces Mixed Consumer Concerns Across Financial Products
Company Overview
Company: United Services Automobile Association
Total CFPB Complaints: 8,243
AI Risk Score: 75/100
Most Recent Complaint: 2025-04-30T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
UNITED SERVICES AUTOMOBILE ASSOCIATION has 2,828 consumer complaints on file with the CFPB. Timeliness of complaint resolution is not provided. The last reported complaint was on November 30, 2024.
Response Quality Assessment
fair
Top Consumer Issues
Fees or interest charges are the most frequent complaint. -- Severity: medium
Red Flags
- Improper use of consumer reports and fraud/scam issues suggest potential data security or misrepresentation concerns.
Green Flags
- Multiple product categories are represented, indicating a broad customer base.
Consumer Tips & Advice
Always review your account statements carefully for any unexpected fees or interest charges and dispute them promptly.
Complaint Trend Analysis
While specific trends are hard to discern with limited data, the presence of fraud and investigation issues alongside common fee complaints suggests a need for ongoing vigilance in customer service and security protocols.
Regulatory History
No specific regulatory history is provided in the input.
Industry Context
USAA, as a financial services provider, operates in a highly regulated environment where consumer protection laws regarding fees, investigations, and data privacy are paramount.
Frequently Asked Questions About United Services Automobile Association
How many CFPB complaints does UNITED SERVICES AUTOMOBILE ASSOCIATION have?
UNITED SERVICES AUTOMOBILE ASSOCIATION has 2,828 complaints on file with the CFPB. The most recent complaint was filed on November 30, 2024.
What is UNITED SERVICES AUTOMOBILE ASSOCIATION's complaint response rate?
Response rate data is not yet available for UNITED SERVICES AUTOMOBILE ASSOCIATION.
Does UNITED SERVICES AUTOMOBILE ASSOCIATION respond to complaints on time?
Timely response data is not yet available for UNITED SERVICES AUTOMOBILE ASSOCIATION.
Is UNITED SERVICES AUTOMOBILE ASSOCIATION safe to do business with?
USAA Faces Mixed Consumer Concerns Across Financial Products UNITED SERVICES AUTOMOBILE ASSOCIATION has 2,828 CFPB complaints. Risk score: 75/100.
What red flags exist for UNITED SERVICES AUTOMOBILE ASSOCIATION?
Potential red flags for UNITED SERVICES AUTOMOBILE ASSOCIATION: Improper use of consumer reports and fraud/scam issues suggest potential data security or misrepresentation concerns.. These are based on analysis of CFPB complaint patterns.
What are UNITED SERVICES AUTOMOBILE ASSOCIATION's strengths?
Positive indicators for UNITED SERVICES AUTOMOBILE ASSOCIATION: Multiple product categories are represented, indicating a broad customer base..
What tips should consumers know about UNITED SERVICES AUTOMOBILE ASSOCIATION?
Always review your account statements carefully for any unexpected fees or interest charges and dispute them promptly.
Are complaints against UNITED SERVICES AUTOMOBILE ASSOCIATION increasing or decreasing?
While specific trends are hard to discern with limited data, the presence of fraud and investigation issues alongside common fee complaints suggests a need for ongoing vigilance in customer service and security protocols. UNITED SERVICES AUTOMOBILE ASSOCIATION currently has 2,828 total complaints.
Has UNITED SERVICES AUTOMOBILE ASSOCIATION faced regulatory action?
No specific regulatory history is provided in the input.
How does UNITED SERVICES AUTOMOBILE ASSOCIATION compare to industry peers?
USAA, as a financial services provider, operates in a highly regulated environment where consumer protection laws regarding fees, investigations, and data privacy are paramount.
What is the average resolution time for complaints related to 'Fees or interest'?
Understanding the average resolution time for fee-related complaints can highlight potential inefficiencies in USAA's dispute resolution process for this common issue.
Are there any patterns in the 'Fraud or scam' complaints that could indicate systemic vulnerabilities?
Investigating the nature of fraud or scam complaints could reveal specific tactics used against customers and inform preventative measures.
Recent Complaints Against United Services Automobile Association
- Credit card #19196102 -- Fees or interest -- 2026-01-31T12:00:00-05:00
- Money transfer, virtual currency, or money service #19161498 -- Fraud or scam -- 2026-01-31T12:00:00-05:00
- Credit reporting or other personal consumer reports #18398503 -- Problem with a company's investigation into an existing problem -- 2025-12-31T12:00:00-05:00
- Credit reporting or other personal consumer reports #18536019 -- Improper use of your report -- 2025-11-30T12:00:00-05:00
- Checking or savings account #14399812 -- Closing an account -- 2025-06-30T12:00:00-05:00
- Checking or savings account #13293504 -- Managing an account -- 2025-04-30T12:00:00-05:00
- Money transfer, virtual currency, or money service #11346188 -- Money was not available when promised -- 2024-12-31T12:00:00-05:00
- Checking or savings account #10993316 -- Problem caused by your funds being low -- 2024-11-30T12:00:00-05:00
- Credit card #9994775 -- Fees or interest -- 2024-08-31T12:00:00-05:00
- Credit card #8665676 -- Problem when making payments -- 2024-03-31T12:00:00-05:00
United Services Automobile Association Complaints by State
- United Services Automobile Association Complaints in California
- United Services Automobile Association Complaints in Texas
- United Services Automobile Association Complaints in New York
- United Services Automobile Association Complaints in Florida
- United Services Automobile Association Complaints in Illinois
- United Services Automobile Association Complaints in Pennsylvania
- United Services Automobile Association Complaints in Ohio
- United Services Automobile Association Complaints in Georgia
- United Services Automobile Association Complaints in North Carolina
- United Services Automobile Association Complaints in New Jersey
United Services Automobile Association Complaints by Product
- United Services Automobile Association Checking or Savings Account Complaints
- United Services Automobile Association Credit Card Complaints
- United Services Automobile Association Mortgage Complaints
- United Services Automobile Association Student Loan Complaints
- United Services Automobile Association Vehicle Loan or Lease Complaints
- United Services Automobile Association Debt Collection Complaints
- United Services Automobile Association Credit Reporting Complaints
- United Services Automobile Association Money Transfer Complaints
- United Services Automobile Association Payday Loan Complaints
- United Services Automobile Association Prepaid Card Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for United Services Automobile Association is generated by ReadTheComplaint using AI analysis of data from the CFPB.