Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #19161498
USAA Addresses Digital Wallet Fraud Claim in Texas
Complaint Overview
Complaint ID: 19161498
Company: United Services Automobile Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Texas
ZIP Code: 77301
Date Received: 2026-01-31T12:00:00-05:00
Date Sent to Company: 2026-02-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The risk is medium because digital wallet fraud can lead to significant financial loss and identity theft, requiring careful monitoring and prompt action.
Consumer Sentiment: mixed
Topics: Money transfer, virtual currency, or money service, Mobile or digital wallet, Fraud or scam
AI Analysis
CFPB complaint 19161498 was filed against UNITED SERVICES AUTOMOBILE ASSOCIATION regarding Money transfer, virtual currency, or money service (Mobile or digital wallet), specifically about "Fraud or scam". A consumer in Texas reported a fraud or scam involving their mobile or digital wallet, which was handled by United Services Automobile Association and closed with an explanation. The complaint was received on January 31, 2026 from Texas. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should be vigilant about suspicious activity in their digital wallets and report any unauthorized transactions immediately to their financial institution.
Legal Context & Consumer Protection Laws
This case falls under consumer protection laws related to financial services and electronic fund transfers, ensuring consumers are protected from fraudulent activities.
Regulatory Insight
Financial institutions must have robust security measures and clear dispute resolution processes for digital wallet transactions to comply with regulations.
Resolution Likelihood
mixed
State-Specific Consumer Protections
In Texas, consumers have access to state-specific consumer protection agencies that can assist with financial fraud complaints.
Industry Comparison
This incident is common across the financial services industry, as digital wallets become more prevalent and susceptible to various forms of fraud.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19161498 about?
CFPB complaint 19161498 involves Money transfer, virtual currency, or money service (Mobile or digital wallet). The consumer reported an issue with "Fraud or scam". This complaint was filed against UNITED SERVICES AUTOMOBILE ASSOCIATION on January 31, 2026.
Which company is complaint 19161498 filed against?
Complaint 19161498 was filed against UNITED SERVICES AUTOMOBILE ASSOCIATION. You can view all complaints against this company on their profile page at /company/united-services-automobile-association.
What was the company's response to complaint 19161498?
UNITED SERVICES AUTOMOBILE ASSOCIATION responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 19161498 filed?
Complaint 19161498 was received by the CFPB on January 31, 2026. It was sent to UNITED SERVICES AUTOMOBILE ASSOCIATION on February 1, 2026.
What state was complaint 19161498 filed from?
Complaint 19161498 was filed from Texas. You can view all complaints from this state at /state/TX.
Was the consumer satisfied with the resolution of complaint 19161498?
Dispute information is not available for complaint 19161498.
What product category is complaint 19161498 about?
Complaint 19161498 is categorized under "Money transfer, virtual currency, or money service", specifically "Mobile or digital wallet". This is one of the product categories tracked by the CFPB.
How was complaint 19161498 submitted?
Complaint 19161498 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19161498?
This case falls under consumer protection laws related to financial services and electronic fund transfers, ensuring consumers are protected from fraudulent activities. This relates to a Money transfer, virtual currency, or money service complaint against UNITED SERVICES AUTOMOBILE ASSOCIATION involving "Fraud or scam".
How likely is complaint 19161498 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19161498?
This complaint is rated as medium risk. The risk is medium because digital wallet fraud can lead to significant financial loss and identity theft, requiring careful monitoring and prompt action.
What regulatory actions apply to complaint 19161498?
Financial institutions must have robust security measures and clear dispute resolution processes for digital wallet transactions to comply with regulations. The CFPB tracks complaints like this one to identify patterns of misconduct across the Money transfer, virtual currency, or money service industry.
What should the consumer do about complaint 19161498?
Consumers should be vigilant about suspicious activity in their digital wallets and report any unauthorized transactions immediately to their financial institution.
Are there state-specific protections for complaint 19161498?
In Texas, consumers have access to state-specific consumer protection agencies that can assist with financial fraud complaints. This complaint was filed from Texas.
How does complaint 19161498 compare to industry norms?
This incident is common across the financial services industry, as digital wallets become more prevalent and susceptible to various forms of fraud.
What steps should a consumer take if they suspect their digital wallet has been compromised?
Immediately contact the financial institution or service provider associated with the digital wallet, change passwords, and monitor account statements for any unauthorized activity.
What are the typical resolutions for fraud claims involving digital wallets?
Resolutions can vary, including reimbursement for fraudulent charges, account suspension, and investigation into the scammer's activities, often with an explanation provided to the consumer.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.