Credit card -- Problem with a purchase shown on your statement -- Complaint #9225525
Complaint Overview
Complaint ID: 9225525
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Puerto Rico
ZIP Code: 00956
Date Received: 2024-06-10T12:00:00-05:00
Date Sent to Company: 2024-06-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A dispute was escalated to the Company ( Citibank ) since a merchant failed to perform according to his own resolutions described as follows : XXXX ) Refund the Customer for a damaged item shipped to the Customer for the amount of {$240.00} and XXXX ) pay to return back to the Merchant the damaged item shipped to Customer. The Company ( Citibank ) grossly disregarded all the notices from the Merchant indicated above ( provided here as attachments ) that were submitted by Customer as main evidence to support his dispute case and resolved against the Customer charging the customer {$240.00} for a damaged item shipped by the Merchant. The action of the Companys ( Citibank ) Dispute Department are simply too obviously suspicious as to make any reasonable person to believe there are corrupt employees receiving kickbacks from vendors to overlook the evidence provided by customers and rule against them.
Frequently Asked Questions
What is Complaint #9225525 about?
Complaint #9225525 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-06-10T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.