Student loan -- Dealing with your lender or servicer -- Complaint #9213988
Complaint Overview
Complaint ID: 9213988
Company: Mohela
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
ZIP Code: XXXXX
Date Received: 2024-06-09T12:00:00-05:00
Date Sent to Company: 2024-06-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Due to XXXX MOHELA making errors in how much I owed them, which would have resulted in my overpaying by more than {$2000.00}. I contacted them about multiple times, I decided to refinance with another company, XXXX. Due to the disbursement from XXXX posting days after my latest payment with XXXX MOHELA posted, on XX/XX/XXXX, it was overpaid by one month payment and XXXX MOHELA needs to refund XXXX or me about {$2100.00}. It has been 3.5 months and I still dont have payment. I called after about one month to ask - while my account shows XXXX due, I never received any notice of account paid in full - and the person said it could take up to 60 days. So I called in late XXXX when it reached 60 days. The person acknowledged they could see a refund was due and it should be going out soon, most likely to XXXX. I called again XX/XX/XXXX, and spoke to a supervisor in addition to initial person answering. They said payment should be coming and they apologized for delay. Still nothing. I need my money. This is excessive delay and inappropriate. XXXX MOHELA should have to pay interest on my retained money and a fine for delaying so long. It has been 3.5 months. This incompetence is not okay.
Frequently Asked Questions
What is Complaint #9213988 about?
Complaint #9213988 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-06-09T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.