Checking or savings account -- Managing an account -- Complaint #9211654
Complaint Overview
Complaint ID: 9211654
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: North Carolina
ZIP Code: 28270
Date Received: 2024-06-07T12:00:00-05:00
Date Sent to Company: 2024-06-07T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account is in " inactive status '', I did not realize that when I moved a large sum of money into the account earlier this year ( XX/XX/year> ). I tried accessing the funds in XXXX and was told I can't take any money out because the account is inactive. I was surprised that the bank is willing to accept my money into an " inactive '' account but not willing to disperse my funds. I don't live near a Citibank Branch and therefore had to follow their process by mail which is to mail a letter to them in XXXX XXXX Tx to get the account Actived. I first did this in XXXX and again in XXXX. The first time I didn't send the letter certified so they said that is the issue. The second time I did sent it certified and they received it on XX/XX/XXXX. Since then I have talked to their " help desk '' 5 times with the same answer everytime which is they have to send an email to their back office. They have acknowledged that they too see they received my letter but have done nothing to move the account out of inactive status. I've asked the help desk to put me on with someone in the department that owns this and they only say that is a " back office '' and they can't get me to anyone there. At this point they are just holding my money and not living up to their word to activate my account so I can access my funds.
Frequently Asked Questions
What is Complaint #9211654 about?
Complaint #9211654 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-06-07T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.