Credit card -- Problem with a purchase shown on your statement -- Complaint #9188931
Complaint Overview
Complaint ID: 9188931
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Indiana
ZIP Code: 46037
Date Received: 2024-06-05T12:00:00-05:00
Date Sent to Company: 2024-06-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I purchased a commemorative dollar bill from XXXX XXXX. After the initial order I received more of the same items in the mail that I did not order. I contacted XXXX XXXX at XXXX but was unable to get an agent on the phone. On XX/XX/XXXX I disputed a charge with citi for transaction XXXX XXXX XXXXXXXX IL {$200.00} on XX/XX/XXXX. Citi requested Actions on XX/XX/XXXX. I provided Documents to Citi on XX/XX/XXXX. Citi said Resolved - Customer Responsible on XX/XX/XXXX The letter stated After reviewing your dispute and the information you provided, we're unable to resolve the dispute in your favor. The information wasn't enough to support your claim, and you are responsible for the disputed charge. If you'd like to pursue this matter further, please contact the merchant directly On XX/XX/XXXX I disputed a charge with citi for transaction XXXX XXXX XXXXXXXX IL {$200.00} on XX/XX/XXXX. Citi requested Actions on XX/XX/XXXX. I did not see this request and I dont know what extra information they need, I have no record of this. Citi did not make a reasonable request to call and ask me for more information. Citi said Resolved - Customer Responsible on XX/XX/XXXX I cant get a copy of this letter, i get Looks like were experiencing a temporary technical issue. Please try again later. I have tried multiple times to contact the merchant XXXX XXXX and i am not able to get a customer support agent on the phone at XXXX. I called citi dispute center on XX/XX/XXXX XXXX XXXX to explain what was wrong with the submission. They said they could not help out with the matter due to the age and then hung up the call without giving us a full explanation of why I was responsible. Citi notified me in non apparent ways, such as mail with no tracking number, emails that i dont check everyday and notifications in the citi app that has notifications turned off. I am over XXXX XXXX XXXX and I feel this treatment is XXXX abuse.
Frequently Asked Questions
What is Complaint #9188931 about?
Complaint #9188931 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-06-05T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.